If you encounter technical problems such as unexplained errors, documentation inconsistencies, or program crashes, please report them to us by clicking the ‘Report a Bug’ link in MEGA’s main window. Please note that telephone inquiries will not be accepted.
Please include the following information in your report: (1) your name and email address, (2) the version of MEGA you are working with, (3) the version of Windows you are working in, (4) a copy of your data file (if possible), (5) a description of the problem, and (6) the sequence of events that led to that problem [this often is crucial to understanding and remedying the problem quickly.]